First: the foundations of Rent (Terms and Conditions of the Agreement)

1. The customer acknowledges the right of Al Wefaq Rent a Car to consider the vehicle stolen if incorrect information is given by the customer.
2. The minimum rent duration is (24) hours. Each extra hour will be charged 20% of the daily wage and the delay of 5 hours in returning the vehicle will be charged as a full day.
3. This contract is renewable by mutual Agreement and new terms to be determined in the Agreement.
4. The daily covered distance under this Agreement is 200 KM. additional KM will be charged according to the details mentioned in herein.
5. In the event the customer delays the return of the vehicle for more than 24 hours, Al Wefaq Rent a Car is entitled to notify the concerned authorities to take necessary actions, and is also entitled to recover the vehicle through authorities in the event of a breach of this Agreement.
6. In the event the customer does not request an extension to this Agreement, or if Al Wefaq Rent a Car does not approve the extension of the Agreement, the customer shall bear an additional 50% premium of the daily cost for the extra delay exceeding 48 hours and until the return of the vehicle to the Al Wefaq Rent a Car or the vehicle is retrieved by Al Wefaq Rent a Car, in addition to paying the costs of Accidents, Traffic violations and damages.
7. Neither party is allowed to make any amendments to this Agreement after signing it without the mutual approval of both parties.

Second: Al Wefaq Rent a Car obligations

1. The validity and safety of the Vehicle.
2. In a case of a technical malfunction in the Vehicle that not due to a default or negligence by the customer, then the Vehicle shall be replaced with another one from the same category. In the event a Vehicle from the same category is not available, the Vehicle shall be replaced with another one from the higher category with no additional cost by the customer, else it shall be replaced with a Vehicle from the lower category in accordance with the stated tariff.
3. Collect the Vehicle that was involved in an accident and consider the date and time of the accident report as the end date of the Agreement, unless the Vehicle was ceased by a legitimate Authority or third party for reasons not related to Al Wefaq Rent a Car, then the Customer/Renter shall bear the rent cost until actual Vehicle collection.
4. Request a photocopy of a valid driving license for Saudi nationals, as they contain all the needed data to initiate a Vehicle rental Agreement and a photocopy of a valid passport, Valid residency/Iqama or driving license for foreigners.
5. Bear full responsibility for not validating the following:
• A copy of the identity of the customer or the additional individuals authorized by the customer to drive the Vehicle under this Agreement. - A copy of the driving license of the driver or the additional individuals authorized by the customer to drive the Vehicle under this Agreement.
• Include in the contract how the damage caused by accidents is evaluated, including 3rd party liability and the liability of the additional individuals authorized to drive the Vehicle under the Agreement and other passengers.
• Not to abstain, for any reason, receiving the Vehicle from the tenant when it is returned.

Third: Customer’s/Renter’s obligations,

(Upon signing this Agreement, the customer acknowledges all the information filled in this agreement and all the following):

1. Vehicle:
• whole Vehicle and subsequent additions such as, but not limited to, tires, engine and other instruments, equipment and documents become the responsibility of the customer once the Vehicle is handed over to him.
• The Vehicle was rented to be only used for the personal movement of the customer.
• The customer has no right to make any adjustments/modifications to the Vehicle such as, tampering with odometer or the removal of Al Wefaq Rent a Car’s sticker.
• He should make sure that the Vehicle is appropriate for his needs.
• To use the fuel and oil as determined by the Vehicle manufacturer and/or approved dealer in the Kingdom.
• Return the Vehicle at the date and time specified in the Agreement/extension of the Agreement, and to the location mentioned thereof, and in the same operational status received, taking into account the normal consumption for the duration of the Agreement.
• Al Wefaq rent a Car has the right to recover the Vehicle and through the competent authorities at the tenant expense and without any prior notice, in the following cases:
1. the customer does not return the Vehicle at the time and date specified in the Agreement or the extension.
2. The use of the Vehicle in violation of the terms and conditions of the Agreement.
3. If it turns out that the customer has given incorrect information at the time of rent.
2. Individuals authorized to drive the Vehicle, are:
• The customer/renter, if he/she is holding a valid driving license.
• Authorized drivers by the customer/renter, with a valid driving license, who are approved by Al Wefaq Rent a Car and their records are added to this Agreement.
• The staff of the public authorities in emergency cases.

Fourth: Terms of Use

Customer/Renter undertakes that the Vehicle will not be used in the following cases:

1. By people who are not authorized under the Agreement to drive the Vehicle.
2. If the car needs to be repaired or needs regular maintenance.
3. If operating the Vehicle causes damage to the motor or one of its components.
4. If the driver authorized under the Agreement is unable to drive the Vehicle for being under the influence of intoxicating substances or narcotics or suffering from a health reason prohibiting safe driving.
5. The transport of people or goods in return for money.
6. Participating in races.
7. Push or pull other Vehicles.
8. Use of the Vehicle on rough roads or non-paved and/or non-dedicated for Vehicle use ways.
9. The Improper use of the Vehicle and/or negligence in use.
10. a trailer without the prior consent or approval of Al Wefaq Rent a Car.
11. Using the Vehicle for giving driving lessons to other
12. or rent the Vehicle to others
13. purposes inconsistent with the regulations and laws of Saudi Arabia.
14. use the Vehicle outside the Kingdom of Saudi Arabia unless agreed upon in the Agreement.

Fifth: Insurance

* Comprehensive

Al Wefaq Rent a Car provides comprehensive insurance that covers liability for accidents towards others in addition to the rented Vehicle, its driver and passengers in exchange
for an amount paid by the customer/renter when an accident occurs, according to the category of the rented Vehicle (as explained in the front page of this Agreement) and
according to the following terms and conditions:

1. Age of renter not to be less than 21 years and not over 65 years.
2. That the terms of the insurance companies apply to the customer/renter according to the laws of the Kingdom of Saudi Arabia.
3. That the contract is valid when the accident occurs.
4. The customer/renter to inform Al Wefaq Rent a Car and the legal authorities immediately after an accident has occurred or in the event of theft and provide them with all the needed information they require and to obtain and incident report from the relevant police station.
5. The insurance does not cover accidents in some cases, therefore, the customer/renter holds full responsibility to others and/or to Al Wefaq Rent a Car. The situations not covered by insurance are:
• If the driver was under the influence of intoxicating substances or narcotics.
• If the driver is not authorized under the Agreement to drive the Vehicle (the driver is not the customer/renter).
• If the accident happens after the end of the term of the Agreement and/or any renewals/extensions thereof.
• The use of the Vehicle for purposes not agreed upon.
• If the accident occurred outside the Kingdom of Saudi Arabia and it was not agreed in the Agreement to use the Vehicle outside the KSA.
• In the event the Vehicle is stolen because of the negligence of the customer/renter or stolen while the engine was running.

* Additional

Wefaq Rent a Car provides additional insurance for an additional daily premium added to the daily rent that relieves the customer/renter from the amount paid when an accident occurs, according to the following conditions:

1. That the customer/renter requests to add the additional insurance, only when the Agreement is being prepared.
2. That the terms of the insurance companies apply to the customer/renter according to the laws of the Kingdom of Saudi Arabia.
3. That all the conditions mentioned in the Comprehensive insurance (A to D), apply to the customer/renter of the Vehicle.
4. The customer/renter shall not ask to recover the paid premium for the Additional insurance if no accident occurs.

Sixth: Al Wefaq Rent a Car rights

1. customer/renter shall not waive the rights of Al Wefaq Rent a Car to any other party.
2. customer/renter should not represent Al Wefaq Rent a car in front of any authority.

Seventh: Periodic maintenance and sudden malfunctions to the Vehicle

1. The customer/renter must return the Vehicle to Al Wefaq Rent a Car if it requires regular maintenance according to the Vehicle manufacturer or its approved dealer in the Kingdom of Saudi Arabia.
2. The customer/renter must return the Vehicle to Al Wefaq Rent a Car for any repair as a result of a sudden malfunction or to notify Al Wefaq rent a Car to recover the Vehicle if it is not roadworthy.
3. In both of the above two cases the customer/renter is not entitled to do any repairs to the Vehicle at any workshops that are not owned by Al Wefaq Rent a Car without the written consent of Al Wefaq Rent A Car.

Eighth: Violation of Regulations and Instructions

The Customer/renter shall hold full responsibility and all the costs related to the following:

1. Traffic violations caused by the driver throughout the duration of the Agreement and/or during the presence of the car in his custody.
2. other violations caused by the Customer/Renter due to the misuse of the Vehicle or the use of the Vehicle illegally as stated by the traffic and transport authorities in the Kingdom of Saudi Arabia throughout the duration of the Agreement and/or during the presence of the car in his custody.
3. In the event of an accident and the non-compliance of the Customer/Renter to the terms and conditions of the insurance company throughout the duration of the Agreement and/or during the presence of the car in his custody.
4. In the event the Customer/Renter fails to insure the Vehicle internationally when he is granted authorization by Al Wefaq Rent a Car for international use.
5. If the Vehicle is not returned to Al Wefaq Rent a Car.

Ninth: Personal belongings of the Customer/Renter

Customer/Renter shall bear full responsibility of Personal belongings left inside the Vehicle and is not entitled to claim for any compensation from Al Wefaq Rent a Car for any missing personal Belongings after the return of the Vehicle.

Tenth: Rental costs

The Customer/renter shall bear the following costs during the duration of the Agreement and/or the duration of use of the Vehicle.

1. Car rental costs for the duration of the Rent and any extension thereof, or the duration of Vehicle usage without an extension according to the terms and conditions of the Agreement and according to the type and duration of the Agreement (daily / weekly / monthly) which is determined upon Vehicle return only. The estimated value of the Agreement is based on the expected Vehicle return date specified by the Customer/Renter, and the daily rent price can vary in the event the Vehicle was returned before or after the date specified by the Customer/Renter, which will affect the method of calculating the Agreement value and the method the daily basic Vehicle renting price is used.
2. Accident premium costs (comprehensive insurance) as mentioned in the front side of the contract.
3. Cost of added option (additional insurance/Navigation System/Child Seat/International authorization/shipping charges) agreed upon when the Agreement is signed.
4. The cost of Fuel, oil, water and filling air in tires during the period of the Agreement.
5. The costs accompanied with misuse of the Vehicle.
6. Traffic violations caused by the Customer/Renter/Authorized driver of the Vehicle during the Term of the Agreement.
7. The costs accompanied with violation of laws and regulations.
8. Fare of used public parking spaces.
9. The cost of loss, replacement or tampering with any of the parts of the Vehicle and/or its equipment.
10. The costs of late return of the Vehicle than the date and time specified under the basic rent price specified in the Agreement, including the costs of accidents, traffic violations, and any damage or amounts paid by Al Wefaq Rent a Car during the period of Vehicle use by the Customer/Renter.
11. The cost of fuel difference in tank. If Vehicle is returned with fuel less than the quantity available at the date of Rent, the customer will pay the difference according to the fuel prices published in the Kingdom of Saudi Arabia in addition to a 15% premium as extra charges.
12. Damages not covered by insurance as agreed in the Agreement.
13. Costs related to waiving Al Wefaq Rent a Car rights to others.
14. The cost of repairing the modifications done to the Vehicle by the Customer/Renter without getting the previous written consent of Al wefaq Rent a Car.

Eleventh: Terms & Conditions for Online Payments

General Terms:

1. The credit card holder details used at the time of online payment should be in the name of same person b. who is renting the car
2. At the time of collection of car, the same credit card should be presented through which online payment has been done.
3. ‌Car will be collected only after completion the procedures of rental contract

Modify / Cancel Reservation:

1. The pickup date and time can only be modified 8 hours before the receipt of vehicle.
2. In case of modification in the reservation which results in change of amount, following terms and conditions will be applied
   1. If the amount is less than the amount deducted from customer account, the balance amount will be refunded after the closing of the contract
   2. If the amount is additional, than the customer will have to pay the balance amount through electronic payment, in case of non-payment the amount deducted previously will be non-refundable.
3. If booking is canceled 24 hours before the time of receipt of the car, the amount of the reservation will be refunded after deducting the online payment service fees.
4. If the reservation is canceled within 24 hours before the receipt of the car, 100% administrative fees will be charged of the value of one-day car rent and the balance amount will be refundable.
5. When paying by credit card, the amount will be returned to the customer's account at least two weeks from the date of cancellation.
6. When paying through SADAD, the amount can be collected by the nearest branch.

NO SHOWS/LOST RENTALS

1. If you fail to cancel your reservation prior to the Pickup Time and do not collect the vehicle on the Pickup Date, or if you fail to comply with the pick-up terms, 100% of the car rental fee will be deducted for one day. For lack of attendance / loss of rent for non-fulfillment of conditions, we reserve the right to recover our administration costs and compensates us for our inability to rent the vehicle when it was reserved for your use
2. In case of non-attendance / non-fulfillment of the conditions the administrative fees (100% of the value of one-day car rent) will be deducted from prepaid amount and the balance amount will be returned which can be collected through the nearest branch.

EARLY RETURN

1. The remaining amount will be refunded if the vehicle is returned before the specified time of drop off.

Twelfth: SIMAH Consent:

Hereby, I the undersigned (Agent/Authorized person(on behalf of the Business/Company)), agree to provide Al-Wefaq rent a car co. with any information that it requires for the establishing and/or auditing and/or my facilities therewith and I authorize it to obtain and collect any information as it deems necessary or in need for regarding me, my facilities therewith, from the Saudi Credit Bureau (SIMAH) and to disclose and share (inclusive of Data Pooling) that information to the said company (SIMAH) or to any other agency approved by Saudi Arabian Monetary Agency (SAMA) .

Thirteenth: Advertising Messages:

I agree to receive promotional messages (SMS) from Al Wefaq Rent a Car and all messages related to this booking.