CURRENT INFORMATION About covid-19

Updated on 26th of March

In compliance with the national authorities, we decided to take special measures.

We have taken extraordinary measures during this period to fight the COVID-19 virus, and we want you to know that your safety is our main concern.

Al Wefaq is remaining open at your service.

Most of our Al Wefaq branches are open to allow you to move safely.  In case of mandatory moving, we are providing you an alternative in order to safe mobility of our customers with sterilized cars.

Please note that:

  1. All our branches are open except airport branches.
  2. Opening hours have been modified: our branches are open from 8a.m to 6p.m. except Fridays from 2a.m to 6p.m.
  3. Our branches of Riyadh, Makkah and Madinah are open from 8a.m to 2p.m.

The comfort and safety of our customers are our top priority, so we are following the Ministry of Health guidelines in order to make your experience with Al Wefaq the most safely.

The most important steps we have taken to preserve your safety are:

Minimizing contact (online booking – executive booking)

To ensure your safety and the security of our employees and to make your experience easier and safer, we decided to set up executive booking in all our branches. Executive booking is fully electronic system of reservation to reduce direct contacts. Now, you can book your car, sign and extend your contract and pay via our site or application without dealing directly nor exchange cash with our employees.
 Learn more      Button  
https://www.youtube.com/watch?v=IM44DUu5aUk

Non-stop cleaning

We work around the clock to maintain the cleanliness of our branches, as our branches are permanently sterilized to ensure the safety of our customers and employees. Moreover, you can find in all branches hand sanitizer, medical gloves and masks for daily use.

Keeping sterilize

In all our branches, cleaning team works 24 hours a day to sterilize our cars. We are using the best cleaning and sterilization tools to ensure that our cars are ready to serve you safely.

Customer Service

Our customer service team is always available via our social media platforms and live chat via our website to help you.

Our responsibility

During these circumstances, we all should join our hands to help our community to pass it together safely, we also appreciate those who provide basic services to secure our daily requirements.

 

Al Wefaq Team